KymmaBoats LLC — Cancellation & Refund Policy
Version 1.0
Last Updated: 20 February 2026
See also: Terms — /terms | Privacy — /privacy-policy
1) Key principle — Provider policy first
1.1 Provider’s policy controls. Boat charters and experiences are provided by independent third-party Providers (“Providers/Partners”). The Provider’s cancellation policy shown on the listing and/or during checkout/confirmation applies and may differ by Provider.
1.2 KymmaBoats standard is a fallback. This Policy applies only if (a) the Provider policy is not explicitly stated, or (b) the Provider has agreed that KymmaBoats’ standard policy below applies.
1.3 Mandatory law prevails. Nothing in this Policy limits non-waivable consumer rights under applicable law. For leisure services scheduled for a specific date or period, the EU 14-day right of withdrawal generally does not apply.
2) Definitions
- Confirmed/Accepted (Confirmation): when you receive on-screen confirmation and/or an email stating “Confirmed/Accepted” (or similar).
- Check-in: the charter/experience start date/time.
- Total Price: the total amount shown and paid at checkout for the booking (including any platform/service fee if included at checkout).
- Days: all time periods in this Policy are calendar days, unless stated otherwise.
3) Before confirmation (request stage)
If you cancel before the booking becomes Confirmed/Accepted, any amounts paid (if any) are refunded, except non-refundable third-party payment processing costs where applicable.
4) KymmaBoats Standard Cancellation Schedule (Fallback)
Applies only when Section 1.2 applies.
4.1 72-hour window (only if check-in is far enough)
Cancel within 72 hours after Confirmation AND check-in is more than 50 days away → 100% refund of the Total Price.
4.2 7-day window (admin fee)
Cancel after 72 hours and within 7 days after Confirmation AND check-in is more than 50 days away → refund = Total Price minus 12% (administrative/handling fee).
4.3 After the 7-day window (50-day rule)
- Cancel when check-in is more than 50 days away (after the 7-day window above) → 50% refund of the Total Price.
- Cancel when check-in is 50 days or less away → 0% refund (non-refundable).
4.4 Bookings made less than 50 days before check-in
If the booking is confirmed when check-in is less than 50 days away, the booking is non-refundable, unless:
- the Provider cancels (see Section 6), or
- mandatory law requires otherwise.
5) Changes (reschedule) instead of cancellation
5.1 You may request changes (dates, pick-up location, etc.). Changes are subject to Provider approval and availability.
5.2 If changes are not accepted, the applicable cancellation policy applies.
6) Provider cancellation / unavailability
If the Provider cancels or cannot deliver the service due to Provider fault/unavailability, you receive a full refund of amounts paid for that booking.
7) Installments / partial payments (how refunds are calculated)
7.1 Refund percentages apply to the Total Price.
7.2 If you have paid only part of the Total Price (e.g., installment plan), we refund the refundable portion of amounts actually paid, and cancel any unpaid future installments.
7.3 If any non-refundable payment processing charges apply, they may be deducted where permitted.
8) Bank transfer — proof of transfer (to hold availability)
8.1 Where bank transfer is selected, we may require proof of transfer within 48 hours of the booking to hold availability (e.g., receipt/transaction reference showing transaction ID/reference, sender name, amount, date, and booking code).
8.2 If proof is not provided when requested, availability may not be held. If funds are not cleared by the stated due date, the booking may be cancelled and/or a backup payment method may be charged only if you authorized it and where permitted (see Terms).
9) Force majeure / safety restrictions (weather, port authority bans, etc.)
9.1 In force majeure or official safety-restriction situations (e.g., port authority sailing bans, severe weather), the Provider’s policy applies first.
9.2 Customer options & timing (where feasible): Where the Provider’s policy allows, the Provider may offer (i) rebooking, (ii) credit, or (iii) refund. We will communicate available options within 5 business days after receiving the Provider’s decision/confirmation.
9.3 If the Provider cancels, Section 6 applies (full refund of amounts paid).
10) Refund method, timing, currency, and fees
10.1 Refunds are issued to the original payment method where possible.
10.2 Timelines (SLA): We respond to cancellation/refund requests within 3 business days. If a refund is approved, we process it within 14 business days; banks/payment providers may take additional time to post funds.
10.3 Currency & FX: Refunds are issued in the currency of the original transaction where possible. Exchange-rate differences and bank/processor conversion fees may apply and are borne by the Customer.
11) Examples (for clarity)
Example A — Admin fee (12%): Total Price €1,000 → cancel within the 7-day admin window → 12% fee (€120) retained; refund €880.
Example B — 50% refund: Total Price €1,000 → cancel when check-in is >50 days away (after the 7-day window) → refund €500.
Example C — 0% refund: Total Price €1,000 → cancel when check-in is ≤50 days away → refund €0.
12) How to cancel
Cancel via your booking/account page (where available) or email support@kymmaboats.com with your booking reference. The effective cancellation time is when we receive your request.
13) Disputes
For dispute resolution, see Terms of Use — /terms.